Post terms and conditions on every listing you create.
Things like shipping terms or any other rules that you'll use. Make a separate text file containing your sales policy that you can edit, copy and paste into your listings quickly.
Sit down and come with a good one that applies to you and what you’re selling.
This can steer you past any bumps in the road. Example: do you insure packages? Do you only ship on Tuesdays & Saturdays? Be sure to state these types of things in your policy.
Everything isn’t perfect when you’re dealing with people in auctions- most transactions are flawless, but some are, well... plain difficult.
Think of your sales policy as your shield & buckler.
