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Product Description
Answering the Ultimate Question: How Net Promoter Can Transform Your Business (9780470260692): Richard Owen, Laura L. Brooks PhD: Books. ...this detailed and lengthy book...looks at ways in which companies' NPS ratings can be improved (Research Magazine, February 2009) ‘The book covers the core process of capturing accurate data, using the results to investigate internal and customer-facing processes.' (Quality World, September 2010).
Shipping Weight: 2 pounds
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