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Business Class: Etiquette Essentials for Success at Work (9780312338091): Jacqueline Whitmore: Books. “A much-needed primer for professionals in today’s business environment because whether you realize it or not, good manners and proper protocol can make or break a promising business relationship.” —Tony Alessandra, Ph.D., co-author of The Platinum Rule“How you treat others and how you conduct yourself are not casual imperatives. They are important, and if you agree, then this engagingly written book ought to entice you to its pages.” —Jack Valenti, former president of the Motion Picture Association of America

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