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Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing (9780071497046): Abaete de Azevedo, Ricardo Pomeranz: Books. Abaetê de Azevedo is the CEO of Rapp Collins Latin America. Ricardo Pomeranz is the Global Chief Digital Officer of Rapp Collins Worldwide, as well as President of Rapp Digital, a division of Rapp Collins Brazil Group. Azevedo and Pomeranz frequently lecture on the subject of new technologies and relationship marketing. They both belong to Rapp Collins Global board and have been teaching marketing for 15 years at top MBA programs in Brazil.

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