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Product Description
Customer Service: A Practical Approach (5th Edition) (9780135064337): Elaine K. Harris: Books. In Customer Service: A Practical Approach, Harris develops (1) a thorough understanding of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental abilities and strategies which lead to the successful implementation of customer service. The text's unique approach unfolds the dynamics of the customer service industry while providing exercises to develop the skills necessary to compete in it.
Shipping Weight: 2 pounds
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