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Product Description
Customer Service Training 101: Quick and Easy Techniques That Get Great Results (9780814416419): Renee Evenson: Books. “…must-have resource for any manager. Evenson has compiled an easy-to-read guide that can be implemented for any situation and any employee.” --Niche magazine “… rule book providing winning game plans for exceptional customer service…it will raise the bar of excellence you want to be known for.”-- Training Media Review
Shipping Weight: 2 pounds
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