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Product Description
Human Sigma: Managing the Employee-Customer Encounter (9781595620163): John H. Fleming, Jim Asplund: Books. John H. Fleming, Ph.D., is a Principal Fleming is a co-author of the Harvard Business Review article Manage Your Human Sigma. Jim Asplund is The Gallup Organization's Chief Scientist for Strengths-Based Development. He leads Gallup's global research on the science of human strengths, and how to apply them to improve organizational performance.
Shipping Weight: 2 pounds
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