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Its the Way You Say It: Becoming Articulate, Well-spoken, and Clear (9781450215169): Ph.D Carol A. Fleming: Books. Dr. Carol Fleming is a speech consultant and author of two bestselling series, The Sound of Your Voice and The Serious Business of Small Talk. She specializes in vocal development and communication training. She works and lives in San Francisco and loves to read, garden, and sings with the San Francisco Choral Society.

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