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Product Description
Manners That Sell: Adding the Polish That Builds Profits (9781589806375): Lydia Ramsey, Dottie Walters: Books. What is the winning formula to making introductions? When should a woman open a door for a man? Why is small talk so important? Answers to these questions and hundreds more are presented in this concise and accessible business-etiquette handbook. Designed to help organizations and individuals outclass and outlast their business competition, this invaluable guide covers the important topics for every business situation. From making powerful, positive first impressions to effectively doing business internationally, Lydia Ramsey shares the secrets to mastering the details that make the difference. Good manners are not formalities of the past. In today's fast-paced, global economy, where business is conducted around the clock, the finer points of business interaction can mean the difference of millions of dollars. Without wasting any words, Ramsey reveals that manners are not about rules, but about relationships. More than ever, proper business protocol is necessary to effectively make and maintain the professional relationships that lead to huge profit margins. With tips for everyone from support staff to upper management, this book is filled with practical, useful advice on matters ranging from the art of thank-you notes and conference calls to running a successful meeting. Both timely and timeless, this guide considers good manners in a high-tech world without losing sight of the classic etiquette rules governing personal interactions. [Back Flap] Lydia Ramsey is a business-etiquette expert, professional speaker, and columnist who has reached thousands of people through her seminars, workshops, and keynotes. She is the president and founder of her own business-etiquette firm, with clients including corporations, nonprofit organizations, colleges, and universities. A former columnist for the Savannah Morning News, she serves as a scriptwriter in Voice of America's China department, where she writes scripts on Western business etiquette that are broadcast to China and Taiwan. In addition to her active participation in civic and professional organizations, Ramsey has been featured and quoted on NPR and in such publications as The New York Times, The Wall Street Journal, Investor's Business Daily, and Entrepreneur, Inc.
Shipping Weight: 2 pounds
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