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Product Description
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage (9781422110232): James L. Heskett, W. Earl Sasser, Joe Wheeler: Books. James L. Heskett and Earl Sasser are both Baker Foundation Professors atHarvard Business School.. They were co-authors with Leonard Schlesinger ofThe Service Profit Chain and The Value Profit Chain. Joe Wheeler is theExecutive Director of the Service Profit Chain Institute, a consulting firmthat helps organizations achieve dramatic business results by implementingservice-profit chain concepts.
Shipping Weight: 2 pounds
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