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Product Description
Raving Fans: A Revolutionary Approach To Customer Service (9780688123161): Ken Blanchard, Sheldon Bowles, Harvey Mackay: Books. A great commonsense approach to customer service -- -- Jim Pattison President, The Jim Pattison GroupAn easily understood message and one every organization needs to hear. -- -- Eamon Ryan President, Lexmark Canada Inc.Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction. -- -- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read! -- -- Lynn Posluns President, Fairweather
Shipping Weight: 2 pounds
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