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Transforming Health Care: Virginia Mason Medical Centers Pursuit of the Perfect Patient Experience (9781563273759): Charles Kenney: Books. If you work in the health and medical care field and you believe you and your institution are as good as it is possible to be, you should read this book. It will reset your standards and show you how to produce more value for your patients at a lower cost. This is a front line story, not a pie in the sky theory or project of the month. It is a story about real people dedicated to the pursuit of habitual excellence. — Paul O’Neill, 72nd Secretary of the U.S. Treasury & former Chairman and CEO of Alcoa A comprehensive and insightful book that chronicles an arduous journey to achieve an exceptional patient-centered culture using a management system only now recognized as relevant to health care. This is a story of how Virginia Mason became the benchmark against which other health care systems must judge themselves, and a beacon in a field that has resisted change for far too long. — David M. Lawrence, MD, MPH, Chairman and CEO (retired), Kaiser Foundation Health Plan and Hospitals, Inc. The challenges to our U.S. health care system have never been greater. We are challenged by the high cost of care and less than optimal quality and safety. Virginia Mason Medical Center has been on a ten year journey to demonstrate just what is possible and the results have been profound. What is equally amazing, and must reading for health care leaders, is the story of their journey. It is possible to improve quality and safety while simultaneously reducing cost! — John Kitzhaber, MD, Governor of Oregon 1995-2003 U.S. health care is replete with stories of failed attempts to improve quality and control soaring costs, only to succumb to perverse incentives, infighting and an entrenched status quo. Virginia Mason offers a different path forward, by showing what happens when all of health care’s stakeholders — doctors, employers, insurers — align themselves behind pursuing the best care for the patient. It’s a potential model precisely because its leadership medical staff had to overcome the same challenges that affect hospitals and clinicians across the country today. — Vanessa Fuhrmans, The Wall Street Journal Congratulations to the Virginia Mason team for being another great example of committing to a compelling vision and to continuous quality improvement … . Thank You! — Alan Mulally, former President and CEO, Boeing Commercial Airplanes; current President and CEO, Ford Motor Company Health care transformation is a process not an event. This book richly describes this process at Virginia Mason — not just the principles but all the challenges along the way and how they were overcome. It is a textured account of an ongoing journey and as such is an invaluable aid to anyone serious about transforming their own organization. — Richard Bohmer, MBChB, MPH Professor of Management Practice, Harvard Business School This is the story of a journey. It’s a journey that began almost a decade ago, that continues today, and that will likely continue for the foreseeable future. Through a number of powerful case studies, this book illustrates how Virginia Mason Medical Center has steadily improved the safety, quality, and efficiency of its patient care — one process at a time. But more importantly, it is a study in leadership and cultural transformation in one of our nation’s most important industries — health care. That transformation has made patient-centered care much more than a slogan at Virginia Mason; it has become a way of doing business, each and every day. The beneficiaries of that transformation, first and foremost, are the patients Virginia Mason serves. But of equal importance is the new-found sense of accomplishment and satisfaction that these changes have engendered among the Medical Ce[6617] Seattle, WA, USA
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