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Product Description
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World (9781422173350): Fred Reichheld, Rob Markey: Books. “wonderful new book” – FORBES.com“A variety of companies have started using this: Charles Schwab, Apple, Progressive, Virgin Media, and more. Check out the book and see how to use it for your company.” – 800 CEO READ
Shipping Weight: 2 pounds
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