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United Breaks Guitars: The Power of One Voice in the Age of Social Media (9781401937935): Dave Carroll: Books. Dave Carroll is a singer-songwriter and social media innovator from Halifax, Canada. Following his 2009 YouTube music video release called “United Breaks Guitars,” about his poor customer service experience with United Airlines, Dave’s career blossomed and he is now a highly-sought-after performer, content creator, author, keynote speaker, and consumer advocate. 

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