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Product Description
Unleashing Excellence: The Complete Guide to Ultimate Customer Service (9780470503805): Dennis Snow, Teri Yanovitch: Books. I recommend...to any company needing a 'how to' and 'can do' manual to implement service excellence in their organization. -- Richard A. Nunis, Retired Chairman, Walt Disney Parks & ResortsMany authors tell you why great customer service matters; Yanovitch and Snow show you how to make it happen. -- Rich Stamberger, President & CEO, SmartBrief, Inc.The customer you save may be your own. -- Don Ogilvie, President, American Bankers Association
Shipping Weight: 2 pounds
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