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Working Relationships: The Simple Truth About Getting Along with Friends and Foes at Work (9780891061335): Bob Wall: Books. Ninety percent of all firings stem from difficulties working with others. So, regardless of the current employees-got-it labor market, clinical psychologist Wall has written an important treatise that just might help reduce that percentage. His contention (or Wall's law) is that the higher you are in management hierarchy, the less you know what it is like to work for you and your company. Through 30 exercises and some case histories, he strives to make an impact on forging healthier workplaces--for leaders as well as the led. Dissected are the differences between personal and professional relationships, the need for communication, the ways to encourage and create participation, with the tangible support of worksheets and very clear directions about managing conversations and conflict. Exercises, from avoiding putting your foot in your mouth to imagining yourself five years from now, will jump-start readers into considering the necessary behavior changes. His best advise about stress: Hey, it's just another pop quiz from the universe. Barbara Jacobs

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