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Product Description
The World of Customer Service (9780840064240): Pattie Gibson: Books. From the student view point, the greatest strength of this textbook is its layout. It has very good overall coverage of all that is customer service. I like that it addressed the whole picture of customer service not that same old thing that the customer is always right.Material is straight-forward and easy to understand. Projects and case studies at the end of the chapters provide good exercises for class participation and encourage students to work well as a group and independently. The sequence of the chapters flows nicely from one topic to the next.I believe there are several improvements [in the second edition] that will improve the learning experience of the student. The text is concise and provides excellent hands-on learning activities.I use your book as a guide to teach material and as a resource so I don't need to develop every activity that we do. I like the readability and the length of this book. Students seem to enjoy it and they aren't overwhelmed by the information or quantity of material.
Shipping Weight: 2 pounds
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